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Return & Exchange Policy

Instruction for Return&Exchange:

1) All orders must be returned within 15 days of the purchase date.  We provide a full refund if we detect manufacturer defects.  Please contact our customer service department within 7 days of the purchase date.

2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.  

3) For any returns & exchanges, pls contact the customer service department to obtain return instruction and information.   Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account.  The buyer is responsible for the return shipping charge.

4) Haircare & styling products, accessories, liquids, and special-order items are ineligible for return.  

Contact us:

Email:info@worldnewhair.com

Call:+0086 17698005666